Comparing Citizens' Use of E-Government to Alternative Service Channels
نویسنده
چکیده
Citizen engagement is thought to be the key to the success of e-government and its development. Egovernment can only achieve true transformation through citizen engagement (Jones, Hackney, and Irani, 2007). Research indicates that citizens who use the Internet to contact government express higher levels of satisfaction with their contact experience (Cohen, 2006). A satisfactory contact experience by citizens improves their feelings of trust and support for government and its leaders thereby enhancing democracy (Cohen, 2006). absTracT
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ورودعنوان ژورنال:
- IJEGR
دوره 6 شماره
صفحات -
تاریخ انتشار 2010